Frequently Asked Questions

Vélobleu
E-Vélobleu
What is the minimum/maximum height and weight required to use the service?

To use the service, you have to be from 1.45 to 1.95 m tall and weigh less than 120 kg

Is there a minimum age for using Vélobleu / E-Vélobleu?

The minimum age is 14 years. Warning! Minors who use the service do so under their parents’ responsibility.

Do I need special insurance to use the service?

You are covered by your civil liability insurance.

When and how to contact Vélobleu or E-Vélobleu?
  • The website www.velobleu.org, section “Contact us”;
  • Allo Vélobleu on 04 93 72 06 06, the number dedicated to Vélobleu / E-Vélobleu; (Monday to Friday, 7 a.m. to 8 p.m. except on public holidays)
  • By going to a Vélobleu reception agency in Nice, Agence Thiers, 17 avenue Thiers (open Monday to Friday, 8 am to 7 pm. Closed Sundays and on national holidays). In Cagnes-sur-Mer, Agence Ligne d’Azur, 17 avenue Renoir (open Tuesday to Friday, 9 am to 12 noon and 2 to 5.30 pm. Closed Mondays, Saturdays, Sundays and on national holidays).
How do I pay for the cost of using the service if I keep a bike for over half an hour?

If initial payment of the subscription rate was made by credit card: the total amount of use is calculated every 7 days and debited from the user’s bank account

What do I do if the station where I want to take a bike is empty?

I activate the app and select the “Find” option which will indicate availabilities in the nearest stations.

What do I do if the station where I want to return a bike is full?

If the station is full, I select the “Find” option. After being shown capacities in the closest stations, I present my card or call the number indicated on the app (free of charge as it does not pick up), benefit from 15 minutes free of charge in which to return my bike to another station.

What should I do if I cannot take the bike back because the app says I already have a rental underway?

In this particular case, you must immediately report the incident via the contact request available on the website, or call Allo Vélo on 04 93 72 06 06.

What channels are available for making claims?

Except for the case mentioned above, claims can be made:

  • on the website www.velobleu.org, section “My account”
  • by calling Allo Vélobleu on 04 93 72 06 06
  • directly at the agency – 17 avenue Thiers – 06100 Nice (Monday to Friday, 8 a.m. to 7 p.m. Closed on Sundays and public holidays)
How should I report an abandoned or damaged bike?

To report a bike that has been abandoned, either use the on-line contact form, or call Allo Vélobleu at 04 93 72 06 06. You then give the bike number, its location, and if possible, when you noticed it.

What do I do if the bike I am renting is stolen?

To report a theft, either use the on-line contact form, or call Allo Vélobleu on 04 93 72 06 06. Indicate the place where you left the bike, the date and time. Then file a complaint within 48 hours and send a copy of this document to Vélobleu – BP 105 – 06102 Nice Cedex 2.

I would like an explanation of one of the rides in my statement, available in the “My account” section. How should I proceed?

The simplest and most practical way is to contact us via the contact form on the website www.velobleu.org, though you can also call Allo Vélobleu on 04 93 72 06 06. Vélobleu services will then answer your questions.

How do I modify my profile details?

I have 3 possibilities:

  • on the website www.velobleu.org, section “My account”
  • by calling Allo Vélobleu on 04 93 72 06 06
  • directly at the agency – 17 avenue Thiers – 06100 Nice (Monday to Friday, 8 a.m. to 7 p.m. Closed on Sundays and public holidays)
How is the cost calculated?

Without a subscription, the cost is calculated based on the duration for which the bikes are used. Consult our rates to learn more.

What is the minimum/maximum height and weight required to use the service?

To use the service, you have to be from 1.45 to 1.95 m tall and weigh less than 120 kg.

Is there a minimum age for using Vélobleu / E-Vélobleu?

The minimum age is 14 years. Warning! Minors who use the service do so under their parents’ responsibility.

Do I need special insurance to use the service?

You are covered by your civil liability insurance.

When and how to contact Vélobleu or E-Vélobleu?
  • The website www.velobleu.org, section “Contact us” ;
  • Allo Vélobleu on 04 93 72 06 06, the number dedicated to Vélobleu / E-Vélobleu; (Monday to Friday, 7 a.m. to 8 p.m. except on public holidays)
  • By going to a Vélobleu reception agency in Nice, Agence Thiers, 17 avenue Thiers (open Monday to Friday, 8 am to 7 pm. Closed Sundays and on national holidays). In Cagnes-sur-Mer, Agence Ligne d’Azur, 17 avenue Renoir (open Tuesday to Friday, 9 am to 12 noon and 2 to 5.30 pm. Closed Mondays, Saturdays, Sundays and on national holidays).
What channels are available for making claims?

Except for the case mentioned above, claims can be made:

  • on the website www.velobleu.org, section “My account”
  • by calling Allo Vélobleu on 04 93 72 06 06
  • directly at the agency – 17 avenue Thiers – 06100 Nice (Monday to Friday, 8 a.m. to 7 p.m. Closed on Sundays and public holidays)
How should I report an abandoned or damaged bike?

To report a bike that has been abandoned, either use the on-line contact form, or call Allo Vélobleu at 04 93 72 06 06. You then give the bike number, its location, and if possible, when you noticed it.

What do I do if the bike I am renting is stolen?

To report a theft, either use the on-line contact form, or call Allo Vélobleu on 04 93 72 06 06. Indicate the place where you left the bike, the date and time. Then file a complaint within 48 hours and send a copy of this document to Vélobleu – BP 105 – 06102 Nice Cedex 2.

I would like an explanation of one of the rides in my statement, available in the “My account” section. How should I proceed?

The simplest and most practical way is to contact us via the contact form on the website www.velobleu.org, though you can also call Allo Vélobleu on 04 93 72 06 06. Vélobleu services will then answer your questions.

How do I modify my profile details?

I have 3 possibilities:

  • on the website www.velobleu.org, section “My account”
  • by calling Allo Vélobleu on 04 93 72 06 06
  • directly at the agency – 17 avenue Thiers – 06100 Nice (Monday to Friday, 8 a.m. to 7 p.m. Closed on Sundays and public holidays)
Do you offer reduced rates for students?

Yes, you can benefit from a reduction on your annual subscription. Consult our rates to learn more.

What should I do if the bike does not unlock?

If the bike does not unlock on your first attempt, re-boot the application and try again. If you still cannot unlock the bike, call Allo Vélobleu on 04 93 72 06 06.

Do make sure, however, that you have correctly activated your smartphone’s Bluetooth.

If the bike does not appear on the mobile app, it is because another user has already reserved it or the bike needs attention from the Vélobleu team.

My account has been debited 30 €. Why must I pay a deposit?

The 30 euros correspond to a bank imprint confirming the card’s validity. Sums corresponding to any use of the service beyond that which is provided for in your subscription will also be debited via this bank card.

I find my bike a bit slow. What can I do?

Our bikes are specifically set for urban use. They also conform to European standards, and the electric power supply switches off automatically at 25 km/h.

My ride does not end when I press on "End my ride". What should I do?

Check your smartphone settings to be sure that you have authorized Bluetooth connection, and that you are not connected to any other wireless device.
You can also close then re-boot the e-vélobleu mobile application to try again.
If none of these solutions work, you can call the Customer service to ask an agent to help you lock the bike.

Please note : you are responsible for the bike until the ride is finished AND until it has been locked.

Where can I drop off my bike?

You can drop it off in all the zones recommended by the app. These zones are defined as locations authorized by municipalities.
Bikes should never be dropped off in private bike parking lots, real-estate complexes, apartment residences, underground car-parks or at home. Nor must they obstruct public areas, especially pavements or biking paths.

What happens if I am not in the right parking zone to lock my bike?

You will not be able to lock your bike and your rental will continue to run. You must make your way to the nearest zone recommended by the app. You can find it on the map on the application.

How do I find the bike I have reserved?

When you successfully reserve your bike, it is the only one that appears on the card, with indications on how to find it. You can depend on the number of the bike indicated by the app. You will find it on the fork on each side of the bike. The bike retrieval system offers accuracy that may be affected by perturbations existing within the zone. The bike’s real location may thus vary slightly from that indicated in the app.

How long does my reservation last?

When you select a bike on the map and click on “Reserve”, it is reserved for 10 minutes. This is the time you have to take your bike: it is then automatically made available again for rent. If you think you no longer need your reservation, don’t forget to cancel it.

Is reservation or cancellation of a bike free of charge?

Reservation and cancellation of a reservation are only free of charge for 10 minutes.

Is it possible to rent 2 bikes at the same time with the same phone?

We do not currently offer this possibility. Rental can only be made of one bike at one time by each registered account.

How is the cost calculated?

Without a subscription, the cost is calculated based on the duration for which the bikes are used. Consult our rates to learn more.

Where can I find the statement regarding payment of my subscription and my rides?

You can consult the mobile app’s rolldown menu. Go to “invoicing” to see a summary. You will also be able to see a summary of your payments and uses.