To use the service, you have to be from 1.45 to 1.95 m tall and weigh less than 120 kg.

The minimum age is 14 years. Warning! Minors who use the service do so under their parents’ responsibility.

You are covered by your civil liability insurance.

• The website www.velobleu.org, section “Contact us” ;
• Allo Vélobleu on 04 93 72 06 06, the number dedicated to Vélobleu / E-Vélobleu; (Monday to Friday, 7 a.m. to 8 p.m. except on public holidays)
• By going to a Vélobleu reception agency in Nice, Agence Thiers, 17 avenue Thiers (open Monday to Friday, 8 am to 7 pm. Closed Sundays and on national holidays). In Cagnes-sur-Mer, Agence Ligne d’Azur, 17 avenue Renoir (open Tuesday to Friday, 9 am to 12 noon and 2 to 5.30 pm. Closed Mondays, Saturdays, Sundays and on national holidays).

Except for the case mentioned above, claims can be made:

• on the website www.velobleu.org, section “My account”
• by calling Allo Vélobleu on 04 93 72 06 06
• directly at the agency – 17 avenue Thiers – 06100 Nice (Monday to Friday, 8 a.m. to 7 p.m. Closed on Sundays and public holidays)

To report a bike that has been abandoned, either use the on-line contact form, or call Allo Vélobleu at 04 93 72 06 06. You then give the bike number, its location, and if possible, when you noticed it.

To report a theft, either use the on-line contact form, or call Allo Vélobleu on 04 93 72 06 06. Indicate the place where you left the bike, the date and time. Then file a complaint within 48 hours and send a copy of this document to Vélobleu – BP 105 – 06102 Nice Cedex 2.

The simplest and most practical way is to contact us via the contact form on the website www.velobleu.org, though you can also call Allo Vélobleu on 04 93 72 06 06. Vélobleu services will then answer your questions.

I have 3 possibilities:

• on the website www.velobleu.org, section “My account”
• by calling Allo Vélobleu on 04 93 72 06 06
• directly at the agency – 17 avenue Thiers – 06100 Nice (Monday to Friday, 8 a.m. to 7 p.m. Closed on Sundays and public holidays)

Yes, you can benefit from a reduction on your annual subscription. Consult our rates to learn more.

If the bike does not unlock on your first attempt, re-boot the application and try again. If you still cannot unlock the bike, call Allo Vélobleu on 04 93 72 06 06.

Do make sure, however, that you have correctly activated your smartphone’s Bluetooth.

If the bike does not appear on the mobile app, it is because another user has already reserved it or the bike needs attention from the Vélobleu team.

The 30 euros correspond to a bank imprint confirming the card’s validity. Sums corresponding to any use of the service beyond that which is provided for in your subscription will also be debited via this bank card.

Our bikes are specifically set for urban use. They also conform to European standards, and the electric power supply switches off automatically at 25 km/h.

Check your smartphone settings to be sure that you have authorized Bluetooth connection, and that you are not connected to any other wireless device.
You can also close then re-boot the e-vélobleu mobile application to try again.
If none of these solutions work, you can call the Customer service to ask an agent to help you lock the bike.

Please note : you are responsible for the bike until the ride is finished AND until it has been locked.

You can drop it off in all the zones recommended by the app. These zones are defined as locations authorized by municipalities.
Bikes should never be dropped off in private bike parking lots, real-estate complexes, apartment residences, underground car-parks or at home. Nor must they obstruct public areas, especially pavements or biking paths.

You will not be able to lock your bike and your rental will continue to run. You must make your way to the nearest zone recommended by the app. You can find it on the map on the application.

When you successfully reserve your bike, it is the only one that appears on the card, with indications on how to find it. You can depend on the number of the bike indicated by the app. You will find it on the fork on each side of the bike. The bike retrieval system offers accuracy that may be affected by perturbations existing within the zone. The bike’s real location may thus vary slightly from that indicated in the app.

When you select a bike on the map and click on “Reserve”, it is reserved for 10 minutes. This is the time you have to take your bike: it is then automatically made available again for rent. If you think you no longer need your reservation, don’t forget to cancel it.

Reservation and cancellation of a reservation are only free of charge for 10 minutes.

We do not currently offer this possibility. Rental can only be made of one bike at one time by each registered account.

Without a subscription, the cost is calculated based on the duration for which the bikes are used. Consult our rates to learn more.

You can consult the mobile app’s rolldown menu. Go to “invoicing” to see a summary. You will also be able to see a summary of your payments and uses.